Return Policy

At TaxScan Academy, we are committed to providing high-quality online education for professionals. We understand that there may be situations where you need to initiate a return or refund for a course you have purchased. Please review our return policy below to understand the guidelines and procedures for requesting a return.

  1. Eligibility for Returns:
    • 1.1 Refund Period: You are eligible to request a return and refund within 14 days from the date of purchase. After this period, no returns or refunds will be processed.
    • 1.2 Course Eligibility: Only individual courses that were purchased at the full price are eligible for returns. Courses purchased at a discounted rate, as part of a bundle, or through special promotions are not eligible for returns.
  2. Grounds for Returns:
    • 2.1 Course Content Issues: If you encounter technical issues from our side that prevent you from accessing the course content, or if the course content is significantly different from the course description, you may be eligible for a return.
  3. How to Initiate a Return:
    • 3.1 Contact Support: To initiate a return, please contact our customer support team within the 14-day refund period. Provide your order details, the course you wish to return, and a clear reason for your request.
    • 3.2 Return Review: Our support team will review your request and the provided information. They may contact you for additional details if needed.
  4. Return Process:
    • 4.1 Approval or Denial: Once your return request has been reviewed, you will receive an email notifying you of the approval or denial of your request. If approved, the email will contain further instructions.
    • 4.2 Refund or Credit: If your return is approved, you will be offered a choice between a refund to your original payment method or a credit towards another course on TaxScan Academy.
  5. Course Access: If your return is approved and you have received a refund, your access to the course content will be revoked.
    • 5.1 Completed Courses: If you have completed more than 50% of the course content or have received a certificate of completion, you will not be eligible for a return.
    • 5.2 Abuse: TaxScan Academy reserves the right to deny returns to individuals who have a history of abusing the return policy.
  6. Exceptions:
  7. Contact Us:

If you have any questions about our return policy or need assistance with a return request, please contact our customer support team.

Please note that this return policy is subject to change without notice. It is your responsibility to review the policy before making any purchases.